Rental Terms & Conditions – COOL CAMPERS

These Terms & Conditions govern the rental agreement between COOL CAMPERS di Antonio Canu, Via Sant’Agostino 10, 07041 Alghero (SS), VAT 02559070905 (“COOL CAMPERS”, “Owner” or “Lessor”) and the customer (“Client”, “Renter” or “Driver”).
By confirming the booking and/or signing the rental agreement, the Client confirms having read, understood and fully accepted these Terms & Conditions.

Contract documents

• The full agreement consists of:
• these Terms & Conditions;
• the vehicle condition report signed at pick-up and return;
• the user manual and instructions;
• any attachments (damage price list, accessories inventory);
• invoice/receipt;
• deposit receipt.

Driver requirements

• Rental is allowed only to Clients who:
• are at least 20 years old;
• hold a valid driving license issued at least 2 years prior;
• provide a valid ID/passport;
• provide a valid payment card in the Driver’s name.
• COOL CAMPERS reserves the right to refuse delivery in case of missing or invalid documentation.

Authorized drivers

Only drivers listed in the contract are authorized to drive.
Unauthorized driving may result in immediate termination of the agreement, loss of insurance coverage and full liability of the Client.

Security deposit

• The deposit is held via card pre-authorization and depends on the insurance package:
• € 1,500 with Bronze
• € 750 with Platinum
• The deposit may be retained to cover damages, deductibles, penalties, missing fuel, extra cleaning, downtime costs, administrative fees, fines and any cost caused by the Client.

Booking confirmation and vehicle replacement

Booking is confirmed only after payment is received and written confirmation is issued by COOL CAMPERS.
COOL CAMPERS may replace the booked vehicle with an equivalent or higher category vehicle if necessary (maintenance, operational needs or unforeseen events).

Rental period and return

Early return does not entitle the Client to any refund.
Delay penalty: € 30 per hour or part of an hour, without prejudice to additional damages.

Unlimited mileage and territory restriction

Unlimited mileage is included.
Leaving Sardinia is strictly forbidden. Violation results in immediate termination, loss of coverage and full liability.

Vehicle condition acceptance

Vehicle condition is described in the signed report. The Client must check the vehicle before departure.
The Client acknowledges the camper is vintage and may not perform like a modern vehicle.

Fuel policy (FULL/FULL)

Vehicle must be returned with a full tank. Otherwise: missing fuel cost + € 30 admin fee.

Cleaning

Standard cleaning is included. Excessive dirt (sand, mud, trash, strong odors, excessive pet hair) will result in a € 75 extra cleaning fee.

Pets

Pets are allowed. Any damage or additional cleaning remains the Client’s responsibility.

Strict no-smoking policy

Smoking is strictly forbidden inside the vehicle. Violation results in a minimum € 250 sanitization fee, plus additional documented damages.

Vehicle use and restrictions

Forbidden use includes races, towing/pushing, illegal activities, unsafe off-road use, driving under alcohol/drugs/impairing medication, overloading or exceeding legal passenger capacity.
The Client must always lock the vehicle and keep keys safe.

Personal belongings

COOL CAMPERS is not liable for theft, loss or damage of personal belongings, luggage, valuables, electronics, documents, pets or any items inside the vehicle, even in case of accident, fire, break-in or vandalism.
The Client releases COOL CAMPERS from any claim related to such items.

Insurance and Bronze / Platinum packages

• The vehicle is covered by mandatory Italian third-party liability insurance.
• Bronze Insurance
• Deposit: € 1,500
• Coverage: third party liability
• If Client is liable: € 500 deductible + up to € 1,000 for damages to the rented vehicle
• Main exclusions: glass, tires, vandalism, break-ins, interior damage, underbody, roof, negligence and misuse.
• Platinum Insurance
• Deposit: € 750
• Coverage: third party liability
• If Client is liable: € 500 deductible + up to € 250 for damages to the rented vehicle
• Includes: full glass coverage, tire coverage only on paved roads, 1 additional driver over 25
• Main exclusions: interior damage, underbody, roof, negligence and misuse.
• Missing CID/police report when required may result in full cost charge.

Not covered damages

Always excluded: pop-top roof damages, mechanical damages caused by misuse (burnt clutch, overheating), wrong fuel, underbody damages, interior damages, lost keys and damages caused by unsafe roads.

Breakdown, accident, theft or vandalism

Client must immediately contact COOL CAMPERS. Repairs must not be authorized without written approval.
CID must be filled out in case of accident.
Police report is mandatory within 24 hours in case of theft, vandalism or hit-and-run.

Vehicle downtime fee

If the vehicle is unusable due to Client-caused damages, a downtime fee of € 120/day will apply, in addition to repair costs.

Fines and penalties

All fines, tolls and penalties are at the Client’s expense.

Indicative damage price list

Minor scratch € 80; deep scratch € 250; dent € 180/350; door damage € 450; bumper damage € 400; mirror € 120; light € 150; windshield € 550; side window € 300; plastic wind deflectors €50; tire € 180; rim € 200; torn seat € 250; cabinet damage € 200; fridge damage € 450; lost keys € 250; extra cleaning € 75.

Limitation of liability and force majeure

COOL CAMPERS is not liable for delays, trip interruptions or holiday disruption due to breakdowns, accidents, natural events, force majeure or causes not directly attributable to COOL CAMPERS.

Applicable law and jurisdiction

Italian law applies. Exclusive jurisdiction: Alghero / Sassari.